Returns & Exchanges
At PUBLIC Bikes, we want you to love your ride as much as we do, which is why we offer a 14-day return window for all bikes and gear in original condition. Whether it's a fit issue or a change of heart, our team is here to ensure your satisfaction with every pedal stroke.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack your items in their original packaging, ensuring all tags are attached and bikes are disassembled according to our shipping guidelines.
Ship It Back
Affix the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing